This Level 2 award is designed to address an identified requirement within the UK employers for a short study programme focused on developing an understanding what employers require from new staff in terms of their professionalism and general approach to work. In a competitive marketplace it is important for employers to recruit staff with appropriate characteristics, and for new staff to understand what is expected of them.
Such an approach is mutually beneficial and in establishing a ‘baseline’ for productive and fulfilling work, with both parties enjoying greater levels of retention, job satisfaction and prospects for progression.
This unit is structured around developing an insight into what constitutes professionalism in the workplace. It builds on the definition of professionalism by considering the importance of communication, teamwork and initiative in the workplace, then considers punctuality and timemanagement, money, safety and the changing expectations of customers in recent years. It finally bring all these concepts together in a concluding section that considers the learner as a holistic or ‘complete professional’ and asks them to consider how employers, colleagues and customers are likely to perceive them at work.