Effective Questioning for Call Handlers

Course Overview How an organisation handles phone calls can have a direct impact on its success – a badly handled call can mean limited information that might affect service delivery, customer satisfaction and even safety. On this course you will learn to evaluate how call […]

Starting a Business 5: Managing Finances

Course Overview The management of finances is crucial to a successful business; financial information provides the evidence to support your decisions about a business and helps to justify those decisions when you present them to other people. Whether you have an idea for a future […]

Starting a Business 4: Business Processes

Course Overview A successful business relies on processes and information systems; it is important that an entrepreneur pays close attention to how their business works and how performance can be improved so that they are in a position to take it forward and manage growth. […]

Starting a Business 2: People and Networks

Course Overview A successful business relies heavily on people and networking. A good team and wider network are essential to success and growth. Whether you have an idea for a future venture or you already have a side-line business whilst studying, this course will help […]

Social Enterprise: Business Doing Good

Course Overview Can business do good? In this course, we explore different models of social enterprise and the local and global problems that they aim to address. If you work with a social enterprise or are thinking about launching one, this course provides a valuable […]

Raising Funds for Your Startup

Course Overview Almost all startups need external financing, but new entrepreneurs rarely have training in fundraising. On this course, you’ll learn the basics of financing a start-up. You’ll explore how important financial backing is for success and how to attract and negotiate with investors. Duration […]